At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a CRM Fulfillment Manager you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
This position has a possibility of a part-time option: 60-100%.
About the job
Your responsibilities include, but are not limited to:
- Manage supply chain orderbook of Swarovski Crystal Society (SCS) gifts to delight our loyalty club members with an outstanding membership experience
- Responsibility of after sales service cases for watches
- Support customer and market return processes for EMEA region
- Support handling of after sales repair 2nd level requests
About you
We are looking for a unique and amazing talent, who brings along the following:
- Commercial Education
- Minimum 3 years of professional experience in a similar role within an international settings
- Excellent analytical and problem-solving skills
- Excellent English as well as German proficiency, communication skills
- Experience in customer management
- Team orientation, and ability to work effectively with all levels of the organization and also external service providers
- Innovative and creative approach whenever possible and can-do attitude
What we offer
You can expect a range of benefits, including:
- Employee discounts on products or services
- Opportunities for advancement or career development
- Opportunities for community involvement or volunteer work
- Employee assistance programs (EAPs) for mental health support or other personal issues
- Employee Pension Plans
Masters of Light Since 1895
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.
Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.